Frequently Asked Questions
Let's answer them!
Is it okay to send an anonymous letter?
Absolutely! We will only be needing the sender's information to track and organize the orders we receive. Pluma't Pahina will appear as the sender in the actual letter parcel to be delivered.
When will my letter be shipped out?
Shipping out or parcels is done every Saturday only, to lessen exposure to the virus for us and the virus. Announcements will be made if ever there are sudden changes to the shipping dates.
How long is the process to make a letter?
We start on it as soon as we can after payment has been made. We prioritize making orders for the upcoming delivery date.
Do you ship internationally?
As of now we do not ship internationally, but international shipping is a part of our future plans. However, you may opt to have the letter shipped to an address locally, so that you may ship it abroad along with other gifts you made like to add.
How long does shipping take?
Luzon Provinces: 1-2 days
Metro Manila: 1-2 days
Visayas Provinces: 3-4 days
Mindanao Provinces: 3-4 days
Island: 5-6 days
Can I request for same day delivery?
Same day delivery is possible. Customers will book using their chosen delivery platforms (Lalamove, Grab, etc.). You may send us an email at firstname.lastname@example.org or a message on our Instagram: @plumatpahina to discuss if we can accommodate same day delivery for your desired date. Availability may vary due to the volume of orders, and our schedule.
What are your shipping rates?
Luzon Provinces - Php 85
Metro Manila - Php 95
Visayas Provinces - Php 100
Mindanao Provinces - Php105
Island - Php 115
What are your mode of payments?
BPI Online Transfer, GCash, Paymaya, and Paypal.